When you buy our SCOBY or other cultures that we offer (Water or Kefir grains), we are always very grateful that you picked our place to purchase them.
With your purchase, you will get a leaflet with basic instructions, but we can not teach to how to make Kombucha (or Water Kefir or Milk Kefir) at the time of the purchase.
We also can not help you solve all your possible problems that you might encounter while trying to make them.
At least not in the way that you think we can!
So, please do not call us with your problems or do not write us messages through the website, Facebook or Instagram accounts, or through an email.
First, we do not have time to answer every single request. And second, these are not the right platforms for that.
A little comparison here.
If someone wants to buy our Kombucha SCOBY and that person expects us to teach him how to make Kombucha, it is not any different if that person went to buy a bicycle or a car and he/she would expect the sales person to teach him/her how to ride a bike or drive a car.
It simply does not work like that!
So, let's look at all this in detail.
We will start with Kombucha SCOBY.
We offer the biggest whole SCOBY (13 cm ⌀) out there, for a very reasonable price.
A Scoby that is very alive and that is freshly packed in a glass jar (if you pick it up in person), or in a cryovac bag, if you purchase it through our online store.
You can get our Kombucha SCOBY, just as it is, or as a part of our Kombucha Set.
If you buy it just as a single SCOBY, you will get a leaflet with a basic recipe.
As an option, you can always purchase our Instruction Pictorial. We have created it to help the beginners to make their first Kombucha. This Pictorial is a part of our Kombucha Set and it is available in both languages: English and German.
Since the whole Kombucha fermentation process can get complicated a bit, we normally offer Kombucha Workshops. That is when we can offer them, and also when we have enough people interested in them.
So, when they are available, you can always sign up for one.
And finally, we have a Facebook group designed just for that. To help people with their problems.
If you purchase one of our sets, or if you take part in one of our Workshops, you can sign up to this group.
You can also do that if you want, after you answer two questions, and after you "like and follow" our Bärbucha Kombucha Facebook page.
When you purchase our Jun SCOBY, you will only get the leaflet with instructions. Since Jun is still not that popular, we do not offer a Jun Set at this moment.
If you want to learn more about Jun brewing, then our suggestion is to join our Facebook group. There's a reason why we named it "Kombucha & Jun in Europe"
Next, let's move to our other cultures that we offer. These are Milk or Water Kefir grains.
Those cultures are also very fresh and strong.
Both are offered at a very reasonable price. And although we have specific amounts by which we sell them (10 gr for Milk and 30 gr for Water Kefir grains), in reality, if you stop by in person, most of the time you will get more than that, as we usually have a surplus of them.
Those cultures are also available in Sets and those sets come with booklet pictorials.
And again, we have another Facebook group called Fermented Life, in which you can learn more about how to make both of them.
To join, all you have to do is to "like & follow" our Café Bärbucha Facebook page.
It's just that simple!
As a final note.
We are a 2 person team and we produce all of our products ourselves.
Nonetheless, we always try to help our customers and we always give more and more.
But that only works if there's a balance between “give and take”.
You, as a customer, have always the opportunity to show your appreciation and to give back something for our additional help.
That something can be it in the form of a review on either Google (we have two internet pages, one for the Café and one for Bärbucha Kombucha) or even on TripAdvisor.
Or you can like and follow us on our social media accounts, like Facebook, Instagram or even Twitter (we have double accounts on all of those medias).
Or you can become one of our steady customers.
It's really not that much, but it's a sign of mutual respect and support of our small and local business.
Thank you!